Privacy policy

Last Updated: October 24, 2026

Oqenv is owned and operated by Hangzhou Silicon-Based Firefly Technology Co., Ltd.

Hangzhou Silicon-Based Firefly Technology Co., Ltd., operating under the brand Oqenv (“we,” “us,” or “our”), manages this online store and its related information, content, features, tools, products, and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website, place an order, contact us, or otherwise use the Services.

If our Terms of Service conflict with this Privacy Policy regarding the handling of personal information, this Privacy Policy governs that matter.

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been effectively anonymized in accordance with applicable requirements.

Depending on how you interact with our Services, we may collect or process:

Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Payment-Related Information: Payment method details processed through checkout, transaction references, payment status, and information needed to manage payments and refunds. Payment providers may collect payment details directly.
Account Information: Login credentials, preferences, and settings if you create an account.
Transaction Information: Products viewed, added to your cart, purchased, returned, or exchanged, together with order and cancellation records.
Customer Support Information: Messages, emails, photos, videos, and other information you provide when requesting assistance.
Device Information: IP address, browser type, device information, network information, and related identifiers.
Usage Information: Pages viewed, referring pages, and interactions with our website and Services.

2. Sources of Personal Information

We may receive personal information:

Directly from you, when you place an order, create an account, subscribe to communications, or contact us.
Automatically through our Services, using cookies and similar technologies.
From service providers, including Shopify, payment processors, shipping providers, analytics providers, and customer support providers.
From other parties, where permitted by applicable law and relevant to providing our Services.

3. How We Use Personal Information

We may use personal information to:

Operate and improve our online store and Services.
Process payments and fulfill customer orders.
Arrange shipping and provide delivery updates.
Handle cancellations, returns, refunds, and exchanges.
Respond to questions and provide customer support.
Manage customer accounts and remember preferences.
Detect fraud, unauthorized transactions, and security threats.
Understand website usage and improve functionality.
Send marketing communications where permitted by applicable law and consistent with your preferences.
Maintain business records, resolve disputes, and comply with applicable legal obligations.

We use personal information for legitimate business purposes and other purposes permitted under applicable law.

4. Cookies and Similar Technologies

Our Services may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support analytics or advertising where applicable.

These technologies may be used to:

Maintain shopping cart and checkout functionality.
Remember customer preferences.
Analyze website traffic and performance.
Improve website security and functionality.
Support advertising and marketing activities where applicable.

You may manage certain cookies through your browser settings and any privacy controls available on our website.

Blocking or disabling some cookies may affect functions such as your shopping cart or checkout.

Where consent is required for particular technologies, we will request it through the applicable website controls.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to provide our Services, including to:

Shopify and website hosting or e-commerce service providers.
Payment processors.
Shipping, logistics, and fulfillment providers.
Customer support providers.
Analytics, advertising, and technology providers, where applicable.
Fraud prevention and security providers.

The information disclosed depends on the service being provided.

We may also disclose information to comply with applicable law or valid legal requests, investigate fraud, resolve disputes, or protect our customers, business, and legal rights.

We aim to limit disclosures to information reasonably necessary for the relevant purposes.

6. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify processes personal information to support the operation of our store and related services.

Information submitted through our store may be transmitted to Shopify and providers that assist with checkout, payments, hosting, and other store functions.

Shopify may also process certain information under its own privacy policies.

You can review the Shopify Privacy Policy for further information.

7. Third-Party Websites and Links

Our Services may contain links to third-party websites or integrations with external services.

When you provide personal information directly to those parties, their own privacy policies and terms may apply.

We encourage customers to review the privacy policies of relevant third parties before using their services or providing personal information.

This Privacy Policy does not govern the independent privacy practices of third-party websites or services.

8. Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information to us, please contact service@oqenv.com so we can review the matter and take appropriate action.

9. Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

Provide our Services.
Process and fulfill customer orders.
Manage returns, refunds, and customer support requests.
Maintain required business and transaction records.
Resolve disputes.
Prevent fraud and unauthorized transactions.
Comply with applicable legal obligations.

Retention periods vary according to the type of information and the purpose for which it is held.

When personal information is no longer required, we will take appropriate steps to delete or anonymize it in accordance with applicable requirements.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including requesting:

Access to personal information we hold about you.
Correction of inaccurate personal information.
Deletion of eligible personal information.
Information about how your personal information is used or disclosed.
Other choices or restrictions provided by applicable law.

To submit a privacy-related request, please email service@oqenv.com and describe the assistance you need.

We may request information reasonably necessary to verify your identity or authority to make the request.

Please do not send passwords, payment security codes, or complete payment card details.

Certain requests may be subject to exceptions, including where information must be retained to complete transactions, resolve disputes, prevent fraud, or meet applicable legal obligations.

We will review and respond to requests in accordance with applicable law.

11. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, or store updates.

If you receive promotional emails from us, you may unsubscribe using the instructions included in those emails or by contacting service@oqenv.com.

Unsubscribing from marketing communications does not stop necessary communications about orders, shipping, cancellations, returns, refunds, or customer support.

12. International Processing

Our online store is operated by Hangzhou Silicon-Based Firefly Technology Co., Ltd., a company based in China.

Shopify and other service providers may also process personal information in countries outside your country of residence.

Your personal information may therefore be transferred, stored, or processed internationally.

Where applicable law requires safeguards for international data transfers, we will take appropriate steps to implement those safeguards.

Privacy and data protection laws may differ between jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, information practices, business operations, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

Where required by applicable law, we will provide additional notice of material changes.

We encourage customers to review this page periodically for updates.

14. Contact and Business Information

For questions about this Privacy Policy, personal information handling, or privacy-related requests, please contact:

Brand Name: Oqenv

Legal Company Name: Hangzhou Silicon-Based Firefly Technology Co., Ltd.

Customer Support Email: service@oqenv.com

Customer Support Phone: +86 18668146900

Business Address:

Room 2407, Building 4, Xixi Letiancheng
Wuchang Subdistrict, Yuhang District
Hangzhou, Zhejiang Province, China