About Us

Welcome to Oqenv

Thank you for visiting Oqenv.

Oqenv is owned and operated by Hangzhou Silicon-Based Firefly Technology Co., Ltd.

Hangzhou Silicon-Based Firefly Technology Co., Ltd. is the legal company responsible for operating this online store, managing product sales, order processing, payment assistance, shipping coordination, customer communication, returns, refunds, and after-sales support.

We are committed to providing a straightforward shopping experience through clear product information, transparent store policies, and accessible customer service.

About Oqenv

At Oqenv, we offer a selection of products designed to complement everyday living, home decoration, and special occasions.

Our goal is to help customers shop with confidence by providing accurate product descriptions, clear purchasing information, and accessible assistance throughout the shopping process.

We focus on:

  • Providing clear and accurate product descriptions, specifications, and pricing.

  • Making shipping, return, and refund policies easy to access and understand.

  • Keeping customers informed about order processing, shipment tracking, and delivery updates.

  • Providing assistance with product inquiries, delivery concerns, and after-sales requests.

  • Addressing issues involving damaged, defective, incorrect, or materially misdescribed products.

  • Continuously improving our shopping experience and customer support.

Our Business and Commitment

Hangzhou Silicon-Based Firefly Technology Co., Ltd., doing business as Oqenv, operates this website.

The company is responsible for managing the online store and coordinating customer orders, payments, fulfillment, returns, refunds, and customer service.

We believe customers should have access to clear information about the business operating the website, the products available for purchase, and the policies that apply to their orders.

Our store policies are available to help customers understand shipping arrangements, return eligibility, refund procedures, and available support options before making a purchase.

Customer Support

Our customer support team is available to assist with questions regarding products, orders, payments, shipping, tracking, returns, and refunds.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Customer Support Email: service@oqenv.com

Customer Support Phone: +86 18668146900

For inquiries about an existing order, please provide your order number and the email address used at checkout.

If you are reporting a product or delivery issue, please include a brief description and relevant photographs or videos where applicable. This information helps our team review your request and provide appropriate assistance.

Business Information

Brand Name: Oqenv

Legal Company Name: Hangzhou Silicon-Based Firefly Technology Co., Ltd.

Business Address:

Room 2407, Building 4, Xixi Letiancheng
Wuchang Subdistrict, Yuhang District
Hangzhou, Zhejiang Province, China

Customer Support Email: service@oqenv.com

Customer Support Phone: +86 18668146900

Website: https://oqenv.com

Shipping and Order Assistance

We aim to provide customers with clear information about order processing, shipping arrangements, estimated delivery times, and applicable shipping charges.

Specific shipping information, including processing times, delivery estimates, shipping fees, and tracking arrangements, is provided in our Shipping Policy.

If your shipment is delayed, tracking information has not been updated for an extended period, or your package appears to be lost, please contact service@oqenv.com with your order number.

Our support team will review your inquiry and assist with the appropriate next steps.

Returns and Refunds

We aim to handle eligible return and refund requests through a clear and reasonable process.

To request a return, please contact service@oqenv.com and provide your order number, the item involved, the reason for your request, and supporting photographs where relevant.

Please do not send returned products to our business address unless our customer support team specifically confirms that it is an authorized return destination.

Once your return request has been reviewed and approved, our support team will provide the designated return address and applicable instructions.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, we will review the circumstances and provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

For preference-based returns, applicable eligibility requirements and return shipping costs are explained in our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, return periods, shipping responsibilities, refund methods, and processing times.

Contact Oqenv

We value clear communication and aim to provide helpful assistance before and after your purchase.

For questions about our products, store policies, or existing orders, please contact:

Email: service@oqenv.com
Phone: +86 18668146900

Operated by: Hangzhou Silicon-Based Firefly Technology Co., Ltd.